Hotel guests come from such a wide variety of backgrounds that it can be hard to cater to everyone’s unique needs. Sometimes a hotel is just a convenient place for a guest to store their belongings and sleep while other times the hotel is the reason for their journey. It’s no secret that great customer service, fair prices, and a comfortable room are the main ingredients for a quality hotel, but there are smaller, more detailed aspects that can make surprisingly big changes in a guest’s perception of the hotel. Here are a few ways you can ensure that your guests are receiving the best treatment that makes them feel at home.
Sometimes travel to your hotel can make guests irritable and more stressed than they would normally be. Arriving at a hotel only to find a convoluted check-in process or an issue with the room can add to this stress, no matter how friendly the staff. Fancy automatic or digitized services are all well and good until they malfunction, so make sure you have a back-up plan that allows for the occasional error. When at home, nobody has to spend more than five minutes getting in the door, taking off their shoes and hanging up their coat. Therefore, the quicker your guests can get from point A to point B, whether that’s checking in, finding the pool , or ordering room service, the happier and more at home they will feel.
One of the most commendable parts of high-quality service is the ability of staff to know the difference between attentive and intrusive. Being able to anticipate a guest’s needs without pestering them makes for a truly pleasant experience.
Many hotels offer internet access nowadays unless their specific selling point is the opportunity to go offline and take a technological detox. A hotel that has internet access, however, must be able to provide a strong and consistent service. Guests may be working in their rooms, checking up on games at Unibet, or unwinding with social media. Even the smallest rooms can be made much more comfortable with the ability to carry out an online routine. Vacations are supposed to be relaxing, of course, but being able to video call relatives or send off a few emails can make a guest’s experience much more enjoyable.
It’s no secret that those miniature toiletries in the bathroom are many guests’ go-to for slipping into their luggage on their way out. Some hotels have taken to using wall-mounted dispensers for shower gel and shampoo, which can be cost-effective in that restocking miniatures is no longer an issue. You can find out more about cutting costs at The Balance SB. However, if your intention is to make your guests feel at home, then it’s best to not only provide toiletries but perhaps even a variety to choose from. You can apply this to other aspects of hotel service, such as spare bedding and towels provided in the room so guests won’t have to request more from reception. These little touches can go a long way to leaving a lasting impression on a guest.